In order to better meet customer needs, Linkwing Cloud Tech has proactively applied for international review and certification for its asset activation, equipment reuse, and after-sales business operations, ensuring our services align with international standards.
ISO 20000 is an IT Service Management (ITSM) standard designed to provide best practice guidelines for delivering IT services. ISO 20000 certification demonstrates that our company has implemented IT service management best practices. The certification helps improve the quality, efficiency, and reliability of our after-sales IT services, thereby enhancing customer and stakeholder satisfaction.
The main elements of ISO 20000 certification include:
Service Management System Requirements: Establish, implement, operate, monitor, review, maintain, and improve a service management system to meet customer needs and expectations.
Design and Transition of Services: Ensure that the organization’s IT services meet customer needs and expectations, considering service manageability and deliverability.
Service Delivery and Support: Provide continuous IT services that ensure service quality, efficiency, and reliability, and meet customer demands and expectations.
Continuous Improvement: Continuously improve the quality, efficiency, and reliability of the service management system and IT services.
Management Responsibility: Ensure that the organization’s management is fully aware of the importance of IT service management and its responsibilities, and provides the necessary resources and support.
Employee Management: Establish, maintain, and improve employee skills, knowledge, and capabilities to ensure they can deliver high-quality IT services.
Supplier and Contract Management: Manage risks and opportunities related to suppliers and contracts to ensure IT service quality, efficiency, and reliability.
By implementing ISO 20000 certification, organizations can achieve several benefits:
Improved IT Service Quality, Efficiency, and Reliability: Meet customer needs and expectations, and enhance customer and stakeholder satisfaction.
Enhanced IT Service Management and Control: Reduce IT service management costs and risks.
Increased Service Delivery Capability and Manageability: Create greater business value for the organization.
Strengthened Competitiveness and Market Share: Increase the organization’s value and brand image.